Frequently asked questions
Our quick answers to the questions we get nearly every day. Can’t find yours? Try the Help & Documentation or contact us.
General
Is Potato PDF free?
Yes. The tools are free to use. An optional Premium plan adds bigger file limits and team features — see Pricing.
Do I need to install anything?
No. Everything works in your web browser on a computer, tablet or phone.
What are your system requirements?
An up-to-date Chrome, Edge, Firefox or Safari on Windows, Mac, Linux, Android or iPhone. JavaScript must be turned on.
Can I use the tools on my phone?
Yes — every page works on phones and tablets, and results download straight to your device.
Files and privacy
Do you keep a copy of my processed files?
No. Many tools run entirely in your browser, so the file never reaches us. Files processed on our server are deleted automatically within 24 hours — usually much sooner.
Are company files safe with your service?
Files are sent over HTTPS, used only for the task you choose, kept in a private folder that isn’t reachable from the web and deleted automatically. We never read, share or sell them, or use them to train AI. See Security.
How can I upload my files?
Click Choose files or drag them into the box. On a phone you can pick from your gallery or files app — including files from cloud apps installed on your device.
How big can my files be?
Up to 100 MB per file on the free plan and more with Premium. Tools that run in your browser are limited only by your device.
Tools
Can I convert my scanned PDFs to an editable document?
Yes. A scan is a picture of text, so first run OCR to recognise the text, then convert it to Word or copy the text.
Why does my conversion take so long?
Large files, many pages or many images take longer. Some browser tools (AI background removal, OCR) download a model the first time; after that they’re much faster.
My PDF has a password. What can I do?
Use Unlock PDF with the password first (only for files you’re allowed to change). Forgotten passwords can’t be recovered.
Something went wrong. What should I do?
Refresh the page and try again, and check the file opens on your device. If it still fails, contact us with the tool’s name.
Account
Do I need an account?
You can read every page without one. Using the tools needs a free account — sign up with email or in one click with Google.
I forgot my password. What now?
If you signed up with Google, just use Continue with Google. Otherwise contact us from your account’s email address and we’ll set a new password for you.
How do I delete my account?
Go to your account’s Security settings and choose Delete account. Your account and its data are removed permanently.
Premium
What does Premium add?
Bigger files, higher limits, batch workflows and team features. The tools themselves stay free.
Can I cancel at any time?
Yes. Premium can be cancelled at any time, and you keep it until the end of the period you paid for.